Return Policy

Return Authorization Required

All returns require a Return Merchandise Authorization (RMA) issued by Suncoast Precision Tools, Inc. before the items are sent back. This includes defective items and items shipped in error. Returns sent without an RMA are not authorized for a refund.

Use our contact form to request an RMA. If your return is approved, we will email your authorization with the return shipping address and instructions.

Request a Return Authorization

30-Day Returns from Florida Local Stock

Eligible products purchased from our Florida local stock may be returned within 30 days of the invoice date. Products must be new, unused, undamaged and in resalable condition, with all original packaging. The exclusions below apply.

Manufacturer & Special-Order Returns

Items drop shipped or specially ordered from a manufacturer require the manufacturer's approval and a vendor-issued RMA in addition to Suncoast's RMA. Eligibility, return deadlines and restocking fees depend on the manufacturer's policy.

We will confirm any applicable restocking fee with your return authorization. In some cases, Suncoast may approve a restocking-fee waiver with an offsetting order of equal or greater value.

Custom & Wearable Products

Custom-made or altered products are nonreturnable except for a confirmed manufacturing defect or vendor error. Customers will be advised of this restriction at the time of purchase.

Wearable products, including Donegan Optical products, are not eligible for standard returns. Defect or shipping-error claims require review and authorization.

Return Shipping & Inspection

You are responsible for return shipping costs unless Suncoast shipped the wrong item or another arrangement is approved in advance. For defect or warranty claims, contact us before shipping to confirm how return shipping will be handled. We do not accept collect or COD return shipments.

Returned items will be inspected before a refund or credit is issued. Standard returns received used, damaged, incomplete or otherwise not in resalable condition may be refused and returned at the customer's expense. Defect and warranty claims are reviewed separately.

Defective Items & Shipping Errors

If an item is defective or was shipped in error, request an RMA through our contact form before sending it back. We review these claims individually. Approved claims will be handled through a refund, replacement or applicable manufacturer warranty process. Replacements are subject to availability.

Refunds & Fees

Approved refunds will be issued to the original payment method after inspection. Purchases billed to a customer account will receive an account credit. Please allow 30 days for manufacturer return credits; timing is subject to the manufacturer's inspection and approval.

Suncoast does not charge customers a fee to pay by credit card. When a credit card or PayPal payment is refunded, the original payment-processing fees paid by Suncoast are not returned to us. For standard returns paid by credit card or PayPal, a fee of 3% of the approved refund amount will be deducted from the refund to help cover that unrecovered cost. This fee is separate from a restocking fee.

The 3% fee is waived when a vendor restocking fee applies, or when the return is due to a confirmed defect or shipping error.

How to Request an RMA

Submit your request using our contact form.
Include your invoice or receipt number, the item numbers and quantities, and the reason for the return.
Let us know whether you are requesting a refund, account credit or replacement. For defective or incorrect items, include photos when available.
Wait for approval and follow the shipping instructions provided with your RMA.